I think it is important that you are happy with your order from me, so I will always do my best to achieve that. Your order is always collected and packed with great care. However, it can of course happen that your order is not satisfactory or that you have a complaint. Please contact me by email firstname.lastname@example.org so that I can find a solution for you as quickly as possible.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.